Solutions > Knowledge Base Software - KBS
Knowledge Base Software - KBS
Software product that uses artificial intelligence techniques and expert systems in the process of solving problems. This software incorporates a database or knowledge base coupled with links established to facilitate the retrieval of solutions to specific problems or to transfer a knowledge base among sections of an organization
According to the agency survey from Ernst & Young, the use of KBS allows a 30% reduction in the activities of technical support and 50% increase in the quality of decision making and employee response to the dynamic aspects of IT .
Main advantages of using Knowledge Base Software-KBS:
- Improved customer satisfaction
People receive the necessary information and can take appropriate action
with less time using the resources of the KBS.
- Reduced costs with Technical Support
People can retrieve information from the knowledge base
without the participation of others.
- Find the best solution with increased speed
All employees can learn from the error of others and take advantage of the successes of others.
- Improved decision making
Decisions are made with greater objectivity through the knowledge
base of the KBS
- Employees and Departments to work more efficiently
Do not invent the wheel, reduce redundant work.
- People Consolidation Efforts
An information network based on positive experiences, including local and remote regions.
- Retention of Intellectual Property
Allows knowledge to remain in quantitative Company employee resigns.
- Reduced time for training new employees.
Acquires the ability to train new functional questionnaire with greater speed, reducing training time and improving performance.
- The accumulation of knowledge and use of processes is the key to success.
People are given the necessary tools and information to get optimum performance.