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Solutions > Knowledge Base Software - KBS

Knowledge Base Software - KBS

Software product that uses artificial intelligence techniques and expert systems in the process of solving problems. This software incorporates a database or knowledge base coupled with links established to facilitate the retrieval of solutions to specific problems or to transfer a knowledge base among sections of an organization

 


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Solutions > Knowledge Base Software - KBS

Knowledge Base Software - KBS

Software product that uses artificial intelligence techniques and expert systems in the process of solving problems. This software incorporates a database or knowledge base coupled with links established to facilitate the retrieval of solutions to specific problems or to transfer a knowledge base among sections of an organization

 

According to the agency survey from Ernst & Young, the use of KBS allows a 30% reduction in the activities of technical support and 50% increase in the quality of decision making and employee response to the dynamic aspects of IT .

 

 


Main advantages of using Knowledge Base Software-KBS:

 

  • Improved customer satisfaction
    People receive the necessary information and can take appropriate action
    with less time using the resources of the KBS.

  • Reduced costs with Technical Support
    People can retrieve information from the knowledge base
    without the participation of others.

  • Find the best solution with increased speed
    All employees can learn from the error of others and take advantage of the successes of others.

  • Improved decision making
    Decisions are made with greater objectivity through the knowledge
    base of the KBS

  • Employees and Departments to work more efficiently
    Do not invent the wheel, reduce redundant work.

  • People Consolidation Efforts
    An information network based on positive experiences, including local and remote regions.

  • Retention of Intellectual Property
    Allows knowledge to remain in quantitative Company employee resigns.

  • Reduced time for training new employees.
    Acquires the ability to train new functional questionnaire with greater speed, reducing training time and improving performance.

  • The accumulation of knowledge and use of processes is the key to success.
    People are given the necessary tools and information to get optimum performance.